OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
259 ratings and 125 comments received in the last 90 days.
28 October 2024
I was treated as a serious customer from the start. They went out of their eay to source a car that met my specifications. Having finally to place an order they kept me up to date on progress.
21 October 2024
Great experience from start to finish.
17 October 2024
Brilliant customer service, quality car and after service.
08 October 2024
The whole process was seemless from start to finish with prompt responses to questions. Top service from the Sales team, Lee is first class & a pleasure to deal with as is Ian too.
03 October 2024
I keep returning to BMW Hindhead due to the professionalism and friendliness of the staff. Nothing is too much trouble for Ian Foden, Steve Hunter, and especially my sales contact, Lee Middlemiss. All, including the Receptionists, are a credit to BMW
30 September 2024
Lee was professional and efficient.
28 September 2024
Brilliant service, showed me everything I needed to know and the car was already showing in the app.
26 September 2024
Amazing team at Group1 Hindhead. Nick Irish, is amazing, brilliant, super, best sales guy. Ian was also brilliant.
23 September 2024
Purely because of Russell's service
13 November 2024
Got me a courtesy car when made clear my car was as going to have to stay over night
13 November 2024
Polite, good natured and professional staff.
11 November 2024
Easy to arrange service. Group 1 kept me informed of car's progress. Helpful, polite staff.
10 November 2024
From the moment I walked in to Group 1 Hindhead the experience was 1st class. From welcoming to finding somewhere we're i could work. Best experience i have had in a long while including mercedes and ford.
09 November 2024
Confident any work is carried out to BMW standards.
07 November 2024
xx
07 November 2024
Car got stuck on Ramp during service Option of courtesy vehicle poor
07 November 2024
Friendly, helpful staff
06 November 2024
All issues resolved, car cleaned, so happy customer! ??
06 November 2024
Checking in for the cars first MOT was quick and easy because they were ready and waiting. They said it would take one and a half to two hours and it was ready in the one and a half which was brilliant.
04 November 2024
The staff were friendly, knowledgeable and helpful throughout the process. All my questions were dealt with thoroughly with great professionalism